From the category archives:

Testimonials

Carol & Bob Devlin Testimonial

by Dev Direct on April 7, 2012

We would highly recommend Development Direct for the quality of their kitchens and particularly for the service they give to their customers. We feel we came to know Colin and his team very well as part of the process and that they treated us as individuals who were important to them, not just another customer.

Colin and Ross spent a lot of time with us during the design stage, getting everything just right. Nothing was too much trouble for them as we changed our minds and went back on several occasions. The guys who fitted the kitchen, Andrew and Chris, did a brilliant job.

They were always on time, worked very hard, were extremely polite and tidy and paid great attention to the small details which was vital in a small kitchen like ours.

Ross was continually on hand to check everything and smooth out any problems and was happy to spend time whenever we needed him. Colin was in the background overseeing the whole process and doing his own quality control. The administration side of things was run smoothy by Jenny who again always took the time to treat us as individuals and got to know us.

We are absolutely delighted with out kitchen and extremely pleased that we chose Development Direct.

Carol & Bob Devlin,
Morningside

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Jody Fenton Testimonial

by Dev Direct on April 6, 2012

‘Thank you Development Direct for providing such an excellent service with the design and installation of my new kitchen. I keep wondering when the novelty value of having a fantastic new kitchen will wear off but six months on and I’m still thrilled with it. It’s fun, practical and stunning all at the same time.
 
In particular, I’d like to say a big thank you to Ross for all his help, advice and endless support he gave me throughout the project.
 
Throughout the whole project, each and every aspect was handled so efficiently, seamlessly and professionally. I was also so grateful to Jenny for the meticulous handling of all the accounts, ordering and taking care of all background details.
 
Your fitting team of Andrew and Carl were fantastic and I was amazed at the speed things happened.
 
I did appreciate all they did to make the whole installation as hassle-free for me living there while the work was being done. It’s so refreshing to have people around who, when there’s a glitch, just come up with a solution and get on with it !
 
The whole Development Direct team including Mike and Stephen (the electrician and plumber) were excellent and I am grateful for the whole team’s work throughout.
 
I know you’re up to your eyes with work as always, but I’d love it if you, Jenny and Ross could pop round for a drink sometime to see the finished product ! ( I’ll lock the cats away !)
 
Thanks for looking after me so well and for designing and installing what I think is The Best Kitchen ! ‘
 
Jody Fenton
Great King Street

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Drew & Carol Mackie Testimonial

by Dev Direct on April 6, 2012

‘We selected Development Direct after getting comparable quotes from several companies. We preferred the level of design that they worked hand in hand with us to create. Once we signed the contract, Ross our project manager kept us up to date with the whole ordering process and provided what turned out to be an accurate start date.
 
What was not anticipated was the extremely heavy snow fall which left our street covered in about half a meter of snow only a couple of days into the fit. Luckily the kitchen furniture had already been delivered and the small amount of demolition completed. However the snow was so deep that the installation team couldn’t get a van to our door and therefore had to trek daily about half a mile to our door from the main road with all their equipment.
 
Amazingly the only delay proved to be the delivery of the radiators which the suppliers could not get through to us with the weather. Throughout all this, Development Direct turned up on time every morning and worked through to the evening.
 
From my experience as an architect, the measure of a good contractor is not that everything goes without a hitch – that rarely happens in any job of any complexity. What matters is how the firm responds to unexpected problems. Development Direct handled any setback smoothly.
 
Where things went awry, they were immediately put right with no quibble. The firm was a delight to work with and we now have a kitchen that we are very happy with and have recommended Development Direct to our friends
 
Drew & Carol Mackie
Frogston

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