Drew & Carol Mackie Testimonial

by Dev Direct on April 6, 2012

‘We selected Development Direct after getting comparable quotes from several companies. We preferred the level of design that they worked hand in hand with us to create. Once we signed the contract, Ross our project manager kept us up to date with the whole ordering process and provided what turned out to be an accurate start date.
What was not anticipated was the extremely heavy snow fall which left our street covered in about half a meter of snow only a couple of days into the fit. Luckily the kitchen furniture had already been delivered and the small amount of demolition completed. However the snow was so deep that the installation team couldn’t get a van to our door and therefore had to trek daily about half a mile to our door from the main road with all their equipment.
Amazingly the only delay proved to be the delivery of the radiators which the suppliers could not get through to us with the weather. Throughout all this, Development Direct turned up on time every morning and worked through to the evening.
From my experience as an architect, the measure of a good contractor is not that everything goes without a hitch – that rarely happens in any job of any complexity. What matters is how the firm responds to unexpected problems. Development Direct handled any setback smoothly.
Where things went awry, they were immediately put right with no quibble. The firm was a delight to work with and we now have a kitchen that we are very happy with and have recommended Development Direct to our friends
Drew & Carol Mackie

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